Deliverit https://deliverit.com.au/ Made To Order Mon, 11 Dec 2023 23:26:51 +0000 en-US hourly 1 https://wordpress.org/?v=6.2 https://deliverit.com.au/wp-content/uploads/2020/07/favicon.ico Deliverit https://deliverit.com.au/ 32 32 Setting the Stage for a Successful Holiday Season for Hospitality https://deliverit.com.au/setting-the-stage-for-a-successful-holiday-season-for-hospitality-2/ Mon, 11 Dec 2023 23:26:16 +0000 https://deliverit.com.au/?p=12768 As the festive season approaches, hospitality venues in Australia gear up for the annual surge in business. The holiday season leads to a substantial increase in orders for in-house dining and catering events. Managing this surge is complex, requiring venues to adapt quickly to the heightened demand while maintaining service quality. With growth expected in […]

The post Setting the Stage for a Successful Holiday Season for Hospitality appeared first on Deliverit.

]]>

As the festive season approaches, hospitality venues in Australia gear up for the annual surge in business. The holiday season
leads to a substantial increase in orders for in-house dining and catering events. Managing this surge is complex, requiring
venues to adapt quickly to the heightened demand while maintaining service quality. With growth expected in the Online Food
Ordering and Delivery industry (some 26.6% from 2018 to 2023 per IBIS World Report) there are both opportunities and challenges
that need to be considered.

Online Ordering and Catering Market

Driven at first by the COVID-19 pandemic, the demand for online food delivery in Australia experienced a surge, driven by the
convenience and safety it offers. The market size is estimated to be about US$ 15.78 billion in 2027, with a CAGR (Compounded
Annual Growth Rate) of 11.15% as mentioned in the Online Food Delivery Report by Statista. This showcases a positive outlook for
the industry in the next 5 years.

Whilst the industry is growing, so is the customer demand and the pressures to keep up with changes. Throw into the mix the
holiday rush and the resulting staff shortages and supply chain delays, and you have the potential for dampened festive customer experiences. We understand that recruiting and retaining skilled staff during the festive rush can be challenging, leading to
potential delays, errors, and customer dissatisfaction. The need for additional hands and integrated systems is crucial, especially
in managing the influx of catering orders and online deliveries. This is where Deliverit excels.

Leveraging End-to-End Solutions

Streamlining Operations with POS

An end-to-end solution has been proven to streamline operations. From order processing to inventory management, a
comprehensive POS system ensures efficiency in handling increased orders during the festive season. This spike raises the need
for a system seamlessly integrating with online ordering platforms, ensuring smooth transactions and accurate order fulfilment.

But the simple truth is, the power a POS gives you doesn’t stop there. A robust platform like ours allows businesses to implement
flexible staffing solutions by understanding their needs to address staffing shortages during peak times. Give your staff more
flexibility to handle orders and customise according to the customer requirements.

Furthermore, why not leverage the integrated delivery management features of Deliverit to tackle pressures caused by delivery
and large volume of orders. Using Deliverit features like Delivery Maps, Driver Allocation and Driver Tracking functions you will
be able to create an effective and efficient delivery service to enhance your customer experience, reduce costs and save time spent on management of orders.

Automated Marketing for Increased Visibility

Understand your customers better and offer tailored promotions and personalised discounts based on their preferences and
behaviour during different periods. With Deliverit, you can attract customers and optimise your order processing, addressing the
challenge of meeting heightened demand.

An integrated POS and marketing system can help you ensure your venues stay ahead in a competitive landscape. We
recommend you implement a robust POS and utilise the data insights from your customers to create personalised experiences
and build customer loyalty.

We have heard from countless happy customers just how valuable an end-to-end POS and marketing system is, acting as
cornerstone for success, offering seamless integration, streamlined operations, and the agility needed to navigate the
complexities of heightened catering and online orders.

Ahead of Christmas and the New Year period, we believe that if you get the right strategies in place, you will not only meet but
exceed customer expectations, ensuring a prosperous and joyous holiday season.


The post Setting the Stage for a Successful Holiday Season for Hospitality appeared first on Deliverit.

]]>
Get Deliverit ready for the Melbourne Cup https://deliverit.com.au/get-deliverit-ready-for-the-melb-cup/ Sun, 05 Nov 2023 21:49:29 +0000 https://deliverit.com.au/?p=12719 The post Get Deliverit ready for the Melbourne Cup appeared first on Deliverit.

]]>

The Melbourne Cup marks a bustling time in Victoria, for Quick Service Restaurants (QSRs), this period is a busy one, presenting a golden opportunity for pizza shops to cater to those wanting takeaway for the big race.

Be ready for increased demand

Expect your venue to be busier than usual during the Melbourne Cup. This means a higher volume of pizza orders, both for dine-in and takeaway. To meet this demand, make sure you have sufficient staff on hand to handle the rush. If possible, roster extra staff to avoid long wait times and keep your customers satisfied. If you have had Deliverit in your store for a while, you know you can pull up data from last year and use it to make informed decisions about what to expect.

Set up automated surcharging

If your venue has decided to stay open for the public holiday you will want to make sure you have your automatic surcharging set up.  Having these surcharges automated ensures that your POS system is set up to apply surcharges accurately to every order, avoiding staff errors such as forgetting to apply it. Contact Deliverit support if you still need to set this up for your DPOS.

Update your menu with specials

Your venue may have created enticing Melbourne Cup special deals to attract more customers. Maybe you are offering discounted pizza bundles for offices, family meal deals or themed pizza names. Whatever you choose, make sure you have added the discounted pricing to your menu or charged name to avoid customers getting mischarged or confused staff during the rush period.

 

The Melbourne Cup is a great opportunity for pizza shops and other hospitality venues to cater to a larger crowd. By preparing your POS system, optimising your operations, and offering special deals, you can ensure a successful and enjoyable experience for your customers. Remember to focus on delivering quality and service to make this long weekend a memorable one for your customers, whether they’re celebrating at your venue or enjoying your pizzas from the comfort of their homes.

 

The post Get Deliverit ready for the Melbourne Cup appeared first on Deliverit.

]]>
Scarily Good Marketing: How Deliverit POS Boosts Halloween Promotions https://deliverit.com.au/scarily-good-marketing-how-deliverit-pos-boosts-halloween-promotions/ Fri, 20 Oct 2023 06:31:22 +0000 https://deliverit.com.au/?p=12712 With Halloween just around the corner, pizzerias and takeaway spots are gearing up to make the most of this spooktacularseasonal event. It’s the perfect time to get creative with your marketing to draw in hungry customers eager for a good meal. AtDeliverit, we understand the power of leveraging your POS system for Halloween promotions that […]

The post Scarily Good Marketing: How Deliverit POS Boosts Halloween Promotions appeared first on Deliverit.

]]>

With Halloween just around the corner, pizzerias and takeaway spots are gearing up to make the most of this spooktacular
seasonal event. It’s the perfect time to get creative with your marketing to draw in hungry customers eager for a good meal. At
Deliverit, we understand the power of leveraging your POS system for Halloween promotions that are likely to captivate your
audience. If you are unsure how, read on to learn about how Deliverit can cook up some scarily good marketing with our
Automated Marketing Program this Halloween.

Personalised Email Promotions

One of the most effective ways to entice your customers during Halloween is through personalised email promotions. Your
Deliverit POS system holds all your customer data, including order history, preferences, and contact information. We can use this data to create tailored email campaigns that resonate with your audience.
We can segment your customer list based on past Halloween orders or preferences for spooky-themed items for you. Create
engaging and Halloween-themed email subject lines that grab attention! We can schedule these emails to go out at the perfect
time, ensuring your promotions reach your customers when they’re most likely to order.

Social Media Engagement

Halloween is all about creating a buzz, and your social media channels are the perfect platforms to do so. Utilise your Deliverit
POS system’s insights to identify your most popular Halloween items and showcase them on your social media profiles. Share
captivating images, videos, and stories of your Halloween menu items being prepared or served.

Scary-Fast Order and Delivery

Halloween promotions wouldn’t be complete without ensuring that your orders are delivered promptly. Your Deliverit POS system streamlines order processing and delivery, ensuring that your customers receive their orders right on time.
Deliverit integrates with top delivery services such as Doordash, Menulog and UberEATS helping your venues be seen by the
thousands of users on each of these sites you are signed up with encouraging new customers to try your venue food via takeaway on Halloween.

To learn more about how Deliverit can help you brew up a successful Halloween promotion, contact us today.

The post Scarily Good Marketing: How Deliverit POS Boosts Halloween Promotions appeared first on Deliverit.

]]>
Deliverit Streamlining Processes for I Love Pizza https://deliverit.com.au/deliverit-streamlining-processes-for-i-love-pizza/ Mon, 02 Oct 2023 06:24:34 +0000 https://deliverit.com.au/?p=12625 In the competitive world of pizza chains, I Love Pizza stands out as a unique family-owned business that has captured the hearts and appetites of both Brazilians and Australians alike around Sydney. With 18 thriving stores and counting, Roberta, the owner, shares her journey of success and how Deliverit has helped play a pivotal role […]

The post Deliverit Streamlining Processes for I Love Pizza appeared first on Deliverit.

]]>

In the competitive world of pizza chains, I Love Pizza stands out as a unique family-owned business that has captured the hearts and appetites of both Brazilians and Australians alike around Sydney. With 18 thriving stores and counting, Roberta, the owner,
shares her journey of success and how Deliverit has helped play a pivotal role in enhancing their operations and customer
experience.

Established in 2012 by Roberta and her husband, I Love Pizza started as a single store in Balgowlah and has since grown into an
18-outlet chain, known for its distinctive Brazilian flavours. With signature pizza flavours such as Roberta’s favourites; Chicken
Catupiry and Peri Peri Chicken, their menu showcases their dedication to diversity and quality.

Roberta’s husband with prior pizza delivery experience, recognised Deliverit’s value, making it a natural choice for their business.

Deliverit has become a multifaceted solution for I Love Pizza. It solves challenges ranging from online order management to
marketing initiatives and much more. Whether it’s streamlining emails or offering support across various business areas,
Deliverit has continued to demonstrate its value. And the integration with Google Food Ordering has further empowered their
operations, providing seamless customer experiences and boosting efficiency.

“Deliverit is really great at providing us with anything we need, from online orders and marketing to emails and more. They
help us a lot in all areas.”

DPOS user-friendly interface and ease of use

“One of the standout features of Deliverit’s Delivery Point of Sale (DPOS) is its user-friendly interface,” Roberta mentions. When training staff members, “they pick it up very quickly as it’s very easy to use.” With the team at I Love Pizza being able to grasp it
rapidly due to its simplicity, it allows staff to adapt to the platform and its capabilities, contributing to a smoother workflow, and
enhancing order management and overall operations.

Mobile App

I Love Pizza utilise Deliverit’s mobile app to enhance customer engagement. The app allows customers to place orders, providing
them with a unique and convenient ordering experience.

Based on the data from the last 30 days, I Love Pizza has received 20% of its total orders through the mobile app. One particularly
intriguing statistic is the annual churn rate, which stands at 7% for mobile clients, equating to an average monthly churn rate of
0.58%. In contrast, non-mobile clients experience a higher churn rate of 24%, with an average monthly churn rate of 2%. This data highlights that clients using the mobile app are significantly less likely to switch to competitors like UBEREATS.

If you run a pizza business or similar delivery service, contact Deliverit today and let our experts walk you through how we can
get your business up and running, and more importantly, streamlining your ordering and marketing.

The post Deliverit Streamlining Processes for I Love Pizza appeared first on Deliverit.

]]>
Setting Up Public Holiday Surcharges for the AFL Footy Finals https://deliverit.com.au/setting-up-public-holiday-surcharges-for-the-afl-footy-finals/ Thu, 21 Sep 2023 07:05:38 +0000 https://deliverit.com.au/?p=12617 The AFL Grand Final is just around the corner, and for Melburnians, that means one thing: a public holiday filled with footy fever and a craving for delicious food. With a surge in foot traffic expected, it’s a golden opportunity for hospitality venues to cater to hungry patrons. However, accommodating the holiday rush can be […]

The post Setting Up Public Holiday Surcharges for the AFL Footy Finals appeared first on Deliverit.

]]>

The AFL Grand Final is just around the corner, and for Melburnians, that means one thing: a public holiday filled with footy fever
and a craving for delicious food. With a surge in foot traffic expected, it’s a golden opportunity for hospitality venues to cater to
hungry patrons. However, accommodating the holiday rush can be a bit tricky, especially when you must pay your staff more for working on public holidays. It’s important to think ahead and get your public holiday surcharges set up in your DPOS system and Online Ordering in advance to help you make the most of the AFL Footy Finals without breaking the bank or rushing around last minute.

Plan Ahead

The key to successfully implementing public holiday surcharges is to plan ahead. Don’t wait until the last minute to set them up.
Ensure that your surcharges are in place before the public holiday arrives to avoid any problems on the big day. Please contact us
to implement a surcharge for the big day.

Cost recovery on Public Holidays

Many businesses grapple with the decision of whether to remain open on public holidays or close their doors.
However, implementing surcharges can be a strategic approach to offset some of the escalating operational expenses incurred on such days. Without these surcharges, businesses may find themselves spending more while generating fewer profits.

Setting up public holiday surcharges for the AFL Footy Finals can be a smart move for your venue. Allowing you to cover the
additional costs associated with operating on a public holiday while still offering your delicious food to eager customers. By
planning ahead, you can make the most of the footy frenzy and ensure a profitable day for your business. So, gear up, get your
surcharges in place, and be ready to serve the hungry crowd on the 30th of September!

Please reach out to us for help setting up your surcharges.

The post Setting Up Public Holiday Surcharges for the AFL Footy Finals appeared first on Deliverit.

]]>
Choosing the Perfect Pizza POS https://deliverit.com.au/picking-the-perfect-pizza-pos/ Sat, 26 Aug 2023 09:28:17 +0000 https://deliverit.com.au/?p=12464 In the fast-paced world of pizza, a reliable and efficient Point of Sale (POS) system is essential for managing orders, streamlining operations, and providing excellent customer service. A dedicated pizza POS system goes beyond basic transaction processing, offering features tailored to the unique needs of pizzerias. If you’re in the market for a pizza POS […]

The post Choosing the Perfect Pizza POS appeared first on Deliverit.

]]>

In the fast-paced world of pizza, a reliable and efficient Point of Sale (POS) system is essential for managing orders, streamlining

 operations, and providing excellent customer service. A dedicated pizza POS system goes beyond basic transaction processing, 

offering features tailored to the unique needs of pizzerias. If you’re in the market for a pizza POS system, here’s what you should 

look for to ensure you’re making the right choice.

Order Management and Customization

A robust pizza POS system should excel in handling complex orders and customisations. Pizza orders often involve various 

toppings, sizes, and crust types, making it crucial for the POS system to accommodate these intricacies seamlessly. 

Look for a system that allows you to easily modify orders, add special instructions, and accommodate substitutions.

Menu Management

The ability to manage and update your menu in real-time is a fundamental feature of any effective pizza POS system. 

Whether you’re adding seasonal specials, removing items, or adjusting prices, the system should empower you to make changes 

efficiently across all platforms.

Integration with Online Ordering Platforms

In today’s digital age, online orders are a significant revenue stream for pizza. Your chosen POS system should seamlessly 

integrate with popular third-party delivery platforms like Uber Eats, DoorDash Drive, and others. This integration ensures that 

orders placed through these platforms are automatically processed through your POS system, maintaining consistency and 

efficiency in order processing.

Integration with Your Branded Website

Offering customers the convenience of ordering directly from your own branded website is another crucial aspect of modern 

pizza operation. Look for a POS system that seamlessly integrates with your website’s ordering system. This enables customers to place orders directly on your website, providing a consistent and on-brand experience while simplifying the order management

 process.

Integrated EFTPOS

Smooth payment processing is a cornerstone of any successful pizzeria. Look for a POS system that offers integrated EFTPOS

 capabilities. This integration streamlines the payment process, allowing customers to pay using various methods, 

including credit and debit cards.

Delivery Management

For pizza venues offering delivery services, an efficient delivery management system is essential. Look for features such as 

real-time tracking, optimized delivery routes and delivery zone fees, and the ability to assign drivers to orders. 

This not only improves the customer experience but also ensures timely deliveries and efficient use of resources.

Make Screens and Kitchen Communication

Efficient communication between the front-of-house staff and the kitchen is essential for timely and accurate order preparation. 

A robust POS system should offer “make screens,” where kitchen staff can see the orders as they come in, complete with any 

customisations or special instructions. 

This ensures that the kitchen team can prepare orders accurately and in the order they were received.

Employee Management and Security

Your POS system should offer employee management features, such as user roles and permissions. 

This ensures that only authorised personnel have access to sensitive functions. 

Additionally, the system should maintain a comprehensive log of transactions, aiding in accountability and security.

Reporting and Analytics

A valuable POS system provides insights into your business performance. Look for features that generate reports on sales trends, popular items, and peak hours. These analytics can guide decision-making, helping you refine your menu, pricing, and 

operational strategies.

Customer Database Management

Building a loyal customer base is crucial in the competitive pizza industry. A customer database integrated into your POS can 

track customer preferences, order histories, and contact information, enabling personalized marketing efforts and loyalty 

programs.

User-Friendly Interface

Your staff will interact with the POS system daily, so its user interface should be intuitive and easy to navigate. 

A cluttered or confusing interface can slow down operations and lead to mistakes.

Scalability and Support

As your pizzeria grows, your POS system should be able to scale with you. Whether you open additional locations or expand your services, your chosen system should be adaptable. Additionally, reliable customer support is essential. 

Make sure the POS provider offers timely assistance to address any technical issues or questions.

Investing in the right pizza Point of Sale system can significantly enhance your pizzeria’s efficiency, customer service, and overall success. By carefully considering factors like order management, online integration with third-party delivery platforms, 

integration with your branded website, delivery management, and more, you’ll be well-equipped to choose a system that meets 

your unique needs and sets your venue on the path to excellence.

The post Choosing the Perfect Pizza POS appeared first on Deliverit.

]]>
Tips to get your venue Father’s Day ready with Deliverit https://deliverit.com.au/tips-to-get-your-venue-fathers-day-ready-with-deliverit/ Mon, 21 Aug 2023 02:09:18 +0000 https://deliverit.com.au/?p=12451 Father’s Day is just around the corner, falling on Sunday, the 3rd of September 2023, and what better way to celebrate than with a pizza feast! With the holiday approaching, Father’s Day weekend is bound to be a busy time for the hospitality industry. However, Deliverit helps not only manage your venue seamlessly but has […]

The post Tips to get your venue Father’s Day ready with Deliverit appeared first on Deliverit.

]]>

Father’s Day is just around the corner, falling on Sunday, the 3rd of September 2023, and what better way to celebrate than with a
pizza feast! With the holiday approaching, Father’s Day weekend is bound to be a busy time for the hospitality industry. However, Deliverit helps not only manage your venue seamlessly but has the ability to offer exciting marketing features that can be used to promote any Father’s Day specials you may have in mind.
Curious how we can do all this? Let’s explore how you can make this day extra special for all the dads out there with Deliverit’s
POS features and a delightful pizza-themed celebration!
Create Specials
If you are a dine-in and take-away venue why not entice families to order from your venue by offering
special Father’s Day specials.
• The “Dad’s Special” Pizza: Craft a one-of-a-kind pizza to honour all the dads out there. Consider a
meat lover’s delight with all their favourite toppings or a “Supreme Dad” pizza with a variety of
gourmet ingredients.
• Family Bundles: Encourage families to share the love by offering special pizza bundles designed
for large gatherings.
• Heartfelt Messages: Include heartwarming messages on pizza boxes to celebrate fathers. A
simple “Happy Father’s Day” or your best dad joke will bring a smile to their faces.

Customisable Menus
If you are thinking of offering Father’s Day specials on your menu, you will also need to update your
menus accordingly. Deliverit’s POS system allows for easy customisation of your menu, making it
effortless to include exclusive Father’s Day specials. Create mouthwatering pizza combinations and
unique offers that will tempt dads and their families to order from your venue. With a few clicks, you
can add these specials to your menu, ensuring that customers know you are ready to celebrate with
them on this special occasion.

Marketing Ideas for a Memorable Father’s Day

Promoting your Father’s Day specials effectively can significantly boost foot traffic to your venue. Take advantage of Deliverit’s
marketing features to create a buzz around your venue.
• Social Media Contests: Engage your customers with a Father’s Day-themed contest on social
media. Ask followers to share their favourite dad stories or pizza memories for a chance to win a
special prize.
• Email Campaigns: Send personalised email campaigns to your loyal customers with our help
highlighting your Father’s Day promotions and inviting them to celebrate with your restaurant.
• Event Based Promotion: Through our Automated Marketing Program, we send out personalized event campaigns to help
boost orders and give your customers a reason to come order from YOUR store. More information about this can be found here:
https://deliveritmarketing.com.au/
• SMS Campaigns: Take advantage of our SMS blasts that we can send on your behalf and entice
customers to order from you or to book a table in advance. Tell them all about your specials on
the day and make the choice of why they come to you, an easy one.

So, let’s make this Father’s Day one to remember! Contact Deliverit today and start planning your pizzafilled celebration!
Happy Father’s Day.

The post Tips to get your venue Father’s Day ready with Deliverit appeared first on Deliverit.

]]>
Surcharging: The Pros and Cons for Small Businesses https://deliverit.com.au/surcharging-the-pros-and-cons-for-small-businesses/ Fri, 14 Jul 2023 05:06:11 +0000 https://deliverit.com.au/?p=12410 The post Surcharging: The Pros and Cons for Small Businesses appeared first on Deliverit.

]]>

In today’s economy, small businesses in the Quick Service Restaurant (QSR) industry face numerous challenges, including rising costs, supply chain disruptions, and changing consumer preferences. To maintain profitability, many small QSR businesses have started exploring various strategies, including surcharging.

Surcharging refers to the practice of adding an additional fee or surcharge to the total cost of a customer’s purchase.

This additional charge helps offset rising operational costs, such as labor, raw materials, rent, utilities, and other expenses, which can significantly impact a small business’s profit margins.

Pros of Surcharging in the QSR Industry:

Cost Recovery: Surcharging enables QSR businesses to recover some of the increasing costs without raising the base prices of

their products. This approach allows them to maintain competitive pricing while still covering expenses that may have otherwise eroded their margins.

Transparency and Choice: By clearly communicating the surcharge to customers, businesses can provide transparency and

allow customers to make informed decisions. This transparency can enhance customer trust and satisfaction as they

understand the rationale behind the additional charge.

Flexibility: Surcharging offers small QSR businesses the flexibility to adjust prices based on specific cost fluctuations. This agility allows them to respond quickly to changing market conditions without having to constantly revise their menu prices.

Targeted Approach: Surcharging can be selectively applied to services that attract a transaction fee. This targeted approach helps minimize the impact on customers who may be more price-sensitive while still addressing the margin pressures faced by the business.

Additionally, the growing popularity of food delivery services has inadvertently trained customers to accept surcharging, as these platforms apply additional fees for delivery, service, or other convenience-related charges. This familiarity with surcharges in the context of delivery services will likely make customers more receptive to similar practices implemented by small QSR

businesses to protect their margins in today’s economy.

Cons of Surcharging in the QSR Industry:

Customer Perception: Implementing surcharges may lead to negative customer perceptions if not communicated effectively.

Customers may view surcharges as hidden fees or feel they are being unfairly charged, potentially impacting their loyalty to the

business.

Competitive Disadvantage: If not adopted uniformly across the industry, surcharging may put small businesses at a competitive disadvantage. Customers may choose to patronize establishments that do not implement surcharges, even if the overall prices

are higher.

Complexity and Implementation: Introducing surcharges requires careful planning and execution. Small businesses need to ensure they comply with local regulations, clearly communicate the surcharge to customers, and have a transparent process for handling any customer inquiries or complaints.

Potential Impact on Sales: There is a risk that surcharges may deter price-sensitive customers or lead to decreased overall

sales volume. Businesses must carefully assess the potential impact on customer demand and determine if surcharging is the

most viable strategy for protecting margins.

Surcharging is a useful strategy for small businesses in the QSR industry to protect their profit margins amidst rising costs and

economic challenges. By transparently communicating the rationale for the additional charge and implementing it selectively,

businesses can offset expenses without significantly impacting customer loyalty. Small QSR businesses must assess their unique circumstances and customer base before deciding to implement surcharging as a means to safeguard their margins in today’s

economy.

The post Surcharging: The Pros and Cons for Small Businesses appeared first on Deliverit.

]]>
Elevate Your Store Experience with Order Status Updates https://deliverit.com.au/elevate-your-store-experience-with-order-status-updates/ Wed, 12 Jul 2023 00:31:40 +0000 https://deliverit.com.au/?p=12371 The post Elevate Your Store Experience with Order Status Updates appeared first on Deliverit.

]]>

Customer satisfaction is at the heart of any successful business, and the QSR industry is no exception. One of the most common 

pain points customers face is the uncertainty surrounding their order’s progress. 

Long wait times and a lack of communication often leave customers feeling frustrated and disconnected from the ordering 

process. 

Recognising and addressing these concerns is crucial to retaining loyal customers and attracting new ones.

Introducing Order Status Updates:

By embracing order status updates, you can bridge the gap between your store and your customers, providing them with a seamless and transparent ordering experience. This feature empowers your customers by keeping them informed at the crucial stages of their order, building trust and fostering a sense of satisfaction.

Benefits for Your Store:

Customer Experience: By providing them with accurate, up-to-date information, you demonstrate your commitment to 

customer satisfaction and create a positive impression.

Reduced Customer Inquiries: Implementing this feature will significantly reduce the number of customer inquiries regarding 

order status. Customers will no longer feel the need to call your store repeatedly. This frees up your staff’s time, enabling them to

 focus on other important tasks.

Increased Customer Loyalty: By offering a transparent and efficient ordering process, you can foster customer loyalty. 

When customers feel well-informed and satisfied with their experience, they are more likely to become repeat customers and 

recommend you to others.

Order status updates have become an integral part of the modern customer experience, and by embracing this trend, you can 

elevate your store’s reputation and attract loyal customers. 

Providing transparency, reducing customer inquiries, fostering loyalty, and gaining a competitive edge are just a few of the 

benefits you can reap by implementing this feature. Embrace the power of technology to create a smoother, more satisfying

 ordering process for your customers, and watch your business thrive.

 
 
 
 
 
 

The post Elevate Your Store Experience with Order Status Updates appeared first on Deliverit.

]]>
The Dominoes Are Falling The Way Of Small Businesses To Compete With The Big Boys https://deliverit.com.au/the-dominoes-are-falling-the-way-of-small-businesses-to-compete-with-the-big-boys/ Fri, 25 Nov 2022 01:39:18 +0000 https://deliverit.com.au/?p=12120 In 2022 being a small local hospitality operator doesn’t mean you can’t access the tools and customer engagement strategies that much bigger players in the industry have been using for years. The key is owning your own data and using it. With recent developments in third-party channels, it’s more important than ever that businesses own […]

The post The Dominoes Are Falling The Way Of Small Businesses To Compete With The Big Boys appeared first on Deliverit.

]]>

In 2022 being a small local hospitality operator doesn’t mean you can’t access the tools and customer engagement strategies that much bigger players in the industry have been using for years.

The key is owning your own data and using it. With recent developments in third-party channels, it’s more important than ever
that businesses own the right to talk directly to their customers.


Two Melbourne hospo tech businesses, Deliverit and Impact Data have come together to make that even more accessible for every local pizzeria, kebab shop or burger joint.


With nearly 50 years of combined experience, Deliverit & Impact Data have been helping hospitality players run their businesses
and connect with their customers to create a more level playing field for any sized player.


All of your customer orders whether it’s online, in-store or even with Google are managed by the purpose-built POS and ordering
software from Deliverit.


This customer and order data is then integrated into Impact Data’s digital marketing application TalkBox. It is analysed daily to
trigger the right message at the right time with the right offer to get that next order.  This hands-free marketing solution
understands where the customer is on their journey and acts accordingly.  It’s like having a whole marketing and analytics team at your disposal to help fill quiet service periods, drive higher frequency, and even increase the average transaction value.


Partnerships like this puts businesses and their consumers at the core of their objective and serves to create an even deeper
relationship between a customer and their favourite pizza place.


“By really understanding where a customer is in their lifecycle, we can create a personalised experience for every consumer.  No, batch and blast and hope for the best with our approach” noted Penny Smith, Head of Sales and Marketing at Deliverit.  “We knew our partners needed a better solution to compete with bigger brands with marketing teams and large budgets.”

Our business has always been about creating value for our customers and our partnership with Impact Data completes another
whole channel solution.  It helps our brands get real value out of all of the data they are collecting. Plus it gives their customers the highly personalised experience they have come to expect from the big brands and the aggregators.”


“Impact Data takes a research and development approach to all of its automated customer retention solutions”, added Impact Data Director of Sales and Marketing Sarah Franklyn. “We don’t want to waste a message, so we carefully analyse the data that our
partners like Deliverit capture and understand what their customers’ objectives are and ensure we have the right mix of triggers
and offers to drive more visits, more often.  We are proud of our ability to democratise that data in a way that even the smallest of
local pizza places can use to connect and engage with their customers in an effective and efficient way.  Plus, we understand that hospitality professionals are busy running their own establishments and need the support of a partnership like this to do all the
heavy lifting’ said Ms Franklyn.


Ms Smith added, “With nearly 200 businesses already taking advantage of our partnership, we can’t wait to see this grow as more brands realise the power and value that they already have”

 


 

ABOUT DELIVERIT


Deliverit started over pizza, as many great ideas do.


It was 1992, and with years of working in the hospitality industry and experiencing the frustrations of owning and running a
takeaway shop, we knew exactly what we needed to make the job easier.


So, we created it.


Back then we were one of the first Australian POS systems, helping Melbourne restaurants, cafés, and takeaway stores to make
things better and faster, to benefit their staff, customers, and bottom line.


As the needs of the industry have grown, so have we. Deliverit combines your point of sale, online and mobile ordering,
back-of-house, and food delivery apps in one clever, easy-to-use system. Smart and customizable, it’s made to order – and works
as hard as you do. Because twenty years later, one thing remains the same: our passion for helping Australian businesses like
yours grow and succeed on your own terms.

 


 

ABOUT IMPACT DATA


We help businesses save time while making money with our world-class marketing application, TalkBox.

Founded in Melbourne in 2000, we’re proud of our code and don’t take shortcuts when it comes to app development.


Our product delivers more customers, more visits and more revenue to businesses of all sizes.

TalkBox analyses your customer data and calculates the perfect time to send an Email and SMS to your customer, automatically.

The post The Dominoes Are Falling The Way Of Small Businesses To Compete With The Big Boys appeared first on Deliverit.

]]>